Customer First approach to Digital
We put you and your customers at the heart of everything we do. An easy strap line to write when coming up with your company branding, but quite often a hard one to deliver on. Although we are still in our early stages, we believe that this is more than just a strap line and that our approach has helped to put our clients and their customers first, living and breathing this every day.
As a transparent provider of digital services, we wanted to share some of the ways we create a customer first strategy for our clients.
With the wealth of digital data we now have access to, gone are the days where Acorn data or customer personas is enough to develop a targeted customer strategy.
The first of this Customer First series focusses on the general questions which brands should understand and have answers to, to develop a customer first digital strategy for both new customer acquisition and retention.
Customer behaviour traits:
Website customer experience:
If you are lucky enough to have a strong existing customer base, there are some extra questions which will help you refine your online marketing efforts further …
In future weeks, we will focus on each of the above sections individually, providing thoughts on how the answers to these questions can be practically applied to your digital marketing and web site.
If you are looking to understand any of the above questions, contact us today for a no obligation free consultation. We can help you understand more about your customers and put your customers at the heart of everything you do.
We put you and your customers at the heart of everything we do ...
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Customer First Digital is a limited company based in Beverley, near Hull in East Yorkshire and registered in England and Wales,
with a company registered number 12382889 and VAT registration number 345 5485 79
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