New client win: Customer First Digital partners with Operance to develop their digital go to market plan

The project includes the development of Operance’ go to market digital strategy, advising on improving the website customer experience, promoting the free trial of their platform across relevant digital marketing channels, in addition to upskilling the team.


After only two weeks of trading, Customer First Digital have won their first consulting project, collaborating with technology start-up Operance in taking their mobile first smart building application to market.

Operance is a mobile-first application, providing consultants and contractors with a platform to handover building information created during the development phase of a project, in an easy to use and access digital format.


The app also provides benefits to end users from a range of sectors including Education and Healthcare. Using the building data provided at project handover, building managers are able to take full control of their building data, effectively using this to operate and maintain the buildings they are managing.


A user should expect to be able to easily search, share, update and utilise their building and asset information to create tasks and notifications.  A free trial version of the app can be downloaded at either the Apple or Play store or further information can be found at the Operance website.

Scott Pilgrim, COO of Operance says “With Customer First Digital helping us, it’s no longer the blind-leading-the-blind in terms of our digital marketing efforts! Dave has really opened our eyes up to what is possible in respect of targeting and reaching our audience. Within the first two weeks of working together we have developed a huge amount of creative content alongside new processes and platforms in which to distribute and track our marketing. We whole-heartedly recommend Customer First Digital to help businesses of any size develop professional and effective marketing practices”.


Dave Trolle, founder of Customer First Digital says “It is great to land your first project so soon after launching. What’s extra special about this project is the approach Operance has taken to developing the solution. They have understood the needs of their customers and have identified a real gap in the market for digitising building information management. Working with the team is also a breath of fresh air; always keen to learn and develop their digital knowledge”.


The initial project runs for 12 weeks, with the potential for ongoing digital consultancy support.

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Customer First Digital is a limited company based in Beverley, near Hull in East Yorkshire and registered in England and Wales,

with a company registered number 12382889 and VAT registration number 345 5485 79

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