Digital In-housing - making sure your teams are fit for the future

You can have the best digital plan in place and the right partners to support, however not having the right people and team dynamics (both technically and culturally) will impact your bottom line.

We support brands who either have the desire to take full control of their digital activity by growing out their inhouse team or brands who are keen to have a hybrid inhouse and agency approach.

Our approach is to:

  • Appraise your current team capability, capacity and approach
  • Identify gaps in people and process
  • Understand to what extent you should in-house your digital activity
  • Support the end to end digital recruitment process
  • Providing practical training to your existing team or new recruits

Whether you are an established digital brand or new to digital, here are some of the questions we help brands answer:

Evaluating my in-house team or partners

Do I have the right people to deliver the plan?

Are the teams structured to deliver growth?

Am I getting the balance between team and automation correct?

How effective are my current ways of working across the business?

Can my teams work more effectively with my current partners?

Building an in-house team

What skillsets and capability do I need?

Am I best to use a 3rd party vs. recruit internally?

How do I find the right talent to fit my needs?

How do I best assess their technical capability?

What is the best way of integrating the team into the business?

We put you and your customers at the heart of everything we do ...



Customer First Digital is a limited company based in Beverley, near Hull in East Yorkshire and registered in England and Wales,

with a company registered number 12382889 and VAT registration number 345 5485 79

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